The 10 Commandments of AI Agent User Experience

With all the hype around AI agents and automation, it's easy to forget the most critical element: there's always a human in the loop. Without a pleasant user experience, even the best agent won't get far—the users will shut it down. So, if you want your AI agent to succeed, here are 10 commandments to build it right—for humans.

1. Necessity: Create an AI agent only if it adds value

2. Transparency: Always indicate it's an AI agent

3.  Information: Show status to build trust during wait times

4.  Escalation: Know when to involve humans

5. Visibility: Let users retrace (and revert) agent steps

6. Balance: Allocate tasks wisely between human and agent

7. Personalization: Adjust the tone & allow customization to user preferences

8. Multimodality: Use different modes appropriately

9. Feedback: Continuously learn from users and improve

10. Accessibility: Ensure usability for all users